Top-up
LDShop platform related

1.1 Introduction to LDShop

1.2 Is it safe to top up at LDShop?

1.3 Will topping up at LDShop lead to the game account being banned?

Product issues

2.1 Can I receive a first-time top-up reward on your platform?

2.2 What is a gift package?

2.3 How long does it usually take for a top-up to be credited?

2.4 What is the difference between direct top-up and log in top-up?

Payment issues

3.1 What is LD Gold?

3.2 What payment methods are supported?

3.3 What is the handling fee?

3.4 How to get coupons?

3.5 How to use coupons?

3.6 Why does PayPal payment fail?

Risk control issues

4.1 Why can’t I place an order?

4.2 Why does an error message pop up when making payment?

Invoice issues (Taiwan only)

5.1 When will the electronic invoice be received?

5.2 Can I store invoices in other people’s vehicles?

5.3 Prize winning instructions

Order issues

6.1 What should I do if I enter incorrect information?

6.2 The order shows that it has been refunded but the money has not been received

6.3 The order is displayed as completed but the purchased products are not received in the game.

6.4 I purchased All-in-one packge or multiple monthly passes, why didn’t all of them arrive in my account?

6.5 What is the security code/backup code?

1.1 Introduction to LDShop
LDShop is a game top up platform under LDplayer. It provides game top up, point card purchase, gift card and other services. The platform has a full range of game types, fast top up speed and considerate service.
1.2 Is it safe to top up at LDShop?
LDShop is a formal and legal game top-up platform, aiming to provide users with high-quality and convenient top-up services. It cooperates with official suppliers and payment platforms to ensure safety and authority.
1.3 Will topping up at LDShop lead to the game account being banned?
LDShop, as a legitimate top-up platform, provides users with absolutely secure top-up services. The platform places a high priority on the safety of users' game accounts, and all top-up activities strictly adhere to the compliance regulations within the game. Currently, no users of the platform have had their accounts banned due to using LDShop for top-ups, so you can top up with confidence.
2.1 Can I receive a first-time top-up reward on your platform?
If your game character has never topped up through the game or any other platform before, and there is a first-time top-up reward for the corresponding tier in the game, topping up through our platform will trigger the corresponding reward.
2.2 What is a gift package?
Please click on the icon in the upper right corner to view the details of the gift package.
2.3 How long does it usually take for a top-up to be credited?
Direct storage products generally arrive in your account within 5 minutes, while manual stored value products arrive in your account in 10-15 minutes.
2.4 What is the difference between direct top-up and log in top-up?
The information required for direct top-up is the game UID or server. For log in top-up, you need to provide your login credentials, as the top-up staff will log into your game account to complete the transaction. For the security of your game account, you can change your login password after the top-up is completed.
3.1 What is LD Gold?
LDGold is the currency of LDShop, which can be used for top-ups and to deduct the amount of the recharge. LDGold can be accessed by clicking on the username to enter 'My Wallet' and selecting 'Top Up LDGold' within 'My Wallet'.
3.2 What payment methods are supported?
LDShop supports the mainstream payment methods in various regions to store value, which is convenient and fast
3.3 What is the handling fee?
The handling fee is an additional fee charged by the payment channel. The handling fee will vary according to different payment channels. Users can see the detailed price on the payment page.
3.4 How to get coupons?
You can get it by inviting friends to register, LDShop’s official social media activities and social media entrance registration, festival activities, KOL’s sharing links, VIP’s weekly benefits, and LDShop’s event emails.
Please stay tuned to LDShop for more coupons.
3.5 How to use coupons?
Usually LDShop will give priority to the largest discount coupon that can be used by default, and the system will automatically select it when paying. You can also click Coupon on the payment page, select the appropriate coupon, and click OK to use it. You can see the discounted price after use.
3.6 Why does PayPal payment fail?
It may be due to risk control reasons of payment channels. If you encounter problems with payment or payment failure, please contact the customer service of the bank where your credit card is located for help, or change to another credit card for payment. If you still cannot pay successfully, please try other payment channels.
4.1 Why can’t I place an order?
If you have any problems with ordering or payment, please contact customer service staff through LINE, FB or online feedback channel for further assistance.
4.2 Why does an error message pop up when making payment?
If you have any problems with ordering or payment, please contact customer service staff through LINE, FB or online feedback channel for further assistance.
5.1 When will the electronic invoice be received?
When you top up online on the LDShop official website, use Green World and MyCard to pay in Taiwan dollars, and an electronic invoice will be issued for you. If payment is made in non-Taiwan dollars, JUST OKAY LIMITED. will issue an invoice for you. LDShop will send you an electronic invoice via email in the shortest possible time. Please be reminded that you must fill in the correct information. If the information is filled in incorrectly, you will not be able to receive the electronic invoice.
5.2 Can I store invoices in other people’s vehicles?
It is recommended that you use your own vehicle to request electronic invoices to avoid affecting enquiries, winnings and other rights. If you use other people's vehicles without their consent, it may lead to disputes over the ownership of winnings and criminal liability.
5.3 Prize winning instructions
According to the Ministry of Finance’s instructions for receiving prizes on unified invoices, the winning numbers for the previous two months’ unified invoices will be issued on the 25th of every single month. For users who use the vehicle, the Ministry of Finance’s electronic invoice integration platform will automatically notify you when your electronic invoice wins.
6.1 What should I do if I enter incorrect information?
If the top-up has not been completed, please contact customer service personnel through LINE, FB or online feedback channel for further assistance; if the top-up has been completed, further cancellation or modification will not be possible
6.2 The order shows that it has been refunded but the money has not been received
Orders are generally refunded in the form of LDGold, which can be used to place new orders. For LDGold, you can click on the user's avatar - View My Wallet in the upper right corner of the mall to see the LDGold balance on the account.
6.3 The order is displayed as completed but the purchased products are not received in the game.
"Traditional Chinese users:
Please contact customer service staff through LINE, Facebook or online feedback channel for further assistance
Facebook: https://www.facebook.com/LDSPACEtc
Line: https://line.me/ti/p/rU-EAXtm4N
English users:
Please contact customer service staff via Discord, Facebook or online feedback channel for further assistance
Facebook: https://www.facebook.com/LDShop.gg
Discord: https://discord.com/channels/1268839303329480749/1268839303811829865
6.4 I purchased All-in-one packge or multiple monthly passes, why didn’t all of them arrive in my account?
Combination products usually arrive in batches, so please be patient and wait for a while. If your account has not been credited for a long time, please contact customer service staff through LINE, FB or online feedback channels for further assistance.
6.5 What is the security code/backup code?
Security code/backup code is used for Google login verification.
How to create and view backup codes

Go to the Google Accounts page.
Click "Security" on the left.
Under "How to sign in to Google," click "2-Step Verification." You may need to log in.
Click the "Continue" icon below "Backup Code".
You can do the following:
Generate backup code: Click "Get backup code" to generate backup code.
Generate a new set of backup codes and deactivate the old backup codes: Click the "Refresh" icon to generate a new backup code.
Delete the backup code: Click the "Delete" icon Delete to delete the backup code and automatically deactivate it.
Download backup code: Click the "Download backup code" icon.
Print the backup code: Click the "Print" icon.
Tip: If the backup code is lost, has been used, or you think the backup code has been stolen, you can generate a new set of backup codes by clicking the "Refresh" icon.
After a new backup code is generated, the old backup code will automatically become invalid.

How to create and view security codes

Verify your Google Account
If your device uses Android 6.0 or higher:

On your phone, go to Settings and click Google.
Click Manage your Google Account. Then scroll to the right, find and click Security, then click Verification Code
If necessary, please enter your mobile phone password and select the corresponding account.
A 10-digit verification code will be generated on your phone.
Enter the verification code on the device you want to sign in and click Continue.

Users are reminded not to enter the screen for obtaining the security code again after sending the security code. This will cause the security code to be reset and the previous security code to be invalid.

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